FAQ's

General

We understand that finding the perfect fit can be challenging when shopping online. To ensure the right fit, we recommend consulting our size guide, which provides detailed measurements for each garment. Additionally, you can take your own measurements and compare them to our size chart for the most accurate sizing information.

We strive to display our products as accurately as possible. However, please note that actual colours may vary slightly depending on your monitor settings and lighting. We recommend viewing the high-resolution collection images (1:1 ratio) on our product pages for the best representation.

To stay informed about our latest arrivals, promotions, and exclusive offers, we recommend subscribing to our newsletter. You can easily sign up by entering your email address in the subscription box at the bottom of our website's homepage.

At GAIIA, we prioritize premium craftsmanship. Each piece in our collection undergoes a rigorous quality check process, from the initial fabric selection to the final stitching, ensuring that your garment meets our high standards for luxury and durability.

Payment

Currently, we only accept one payment method per order. However, if you encounter any difficulties or have specific payment preferences, please feel free to reach out to our customer support team, and we'll do our best to assist you further.

No, there are no additional fees for using any of the payment methods available on our website. Whether you choose to pay by credit card, PayPal, or any other accepted method, you will only be charged for the total amount of your purchase, plus any applicable taxes or shipping fees.

Absolutely. We prioritize the security of your personal and payment information. Our website utilizes industry-standard encryption technology to ensure that your data is protected during transmission. Additionally, we never store your payment details on our servers after the transaction is completed, further enhancing the security of your information.


We accept a wide variety of payment methods to ensure a seamless shopping experience for you. Through our trusted payment partner, Razorpay, we can process almost any method you prefer, including all major Credit and Debit cards, UPI, Net Banking. Rest assured that every transaction is encrypted and handled with the highest level of security.

Orders & Returns

Once your order is dispatched, you will receive a confirmation email with your details. To see the real-time status of your delivery, please go visit our tracking page located in the website footer.

We want you to love your purchase. If you are not completely satisfied, we offer returns and exchanges within a specific timeframe, provided the items are in their original condition with tags attached. Please refer to our dedicated "Return & Exchange Policy" page for full step-by-step instructions.

To ensure fast delivery, we begin processing orders immediately. If you need to make a change, please contact our support team as soon as possible. While we cannot guarantee changes once an order is in the shipping phase, we will do our best to assist you.